iMailbox Plus – FAQ

Find answers to common questions about our virtual mailbox services, mail handling, and account setup.

General Questions

What is a virtual mailbox?

A virtual mailbox allows you to receive mail at a real street address and manage it online. When mail arrives, you receive a notification and can choose to view, scan, forward, or shred it.

You can sign up online by selecting a mailbox plan and completing the required identity verification process. Once your account is approved, you can begin receiving mail at your new address.

Yes. You receive a real street address where your mail and packages can be securely received and managed.

Yes. Many customers use our address for business mail or LLC registration.

Mail Handling Questions

Will I be notified when mail arrives?

Yes. You will receive an email notification whenever new mail or packages arrive at your mailbox.

Yes. You can request that we open and scan your mail so you can view it online through your mailbox dashboard.

Yes. We can forward your mail or packages to any address you choose.

Mail is stored securely for the time included in your plan. Additional storage time may be available if needed.

Account & Security

Do I need to verify my identity?

Yes. USPS regulations require identity verification before activating a virtual mailbox. This helps protect your mail and prevent fraud.

Yes. All mail is handled by trained staff and stored securely until you request an action such as scanning, forwarding, or shredding.

Yes. You can cancel your mailbox service at any time. Before closing your account, you may request forwarding of any remaining mail.

Yes. Packages can be received at your mailbox address depending on your plan.

Pricing & Services

What happens when I receive junk mail?

You can request that unwanted mail be shredded or discarded.

Some services such as mail scanning, forwarding, or extended storage may include small service fees depending on your plan.

Yes. If you are local, you may pick up your mail during normal business hours.

Still Have Questions?

If you need more information about our virtual mailbox services, please contact our team and we will be happy to help.

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